About Carda
Rehab is a pain. So much so that only 10% of qualifying heart patients attend, which results in complications for patients and at least $190B in excess costs. At Carda Health, we have reimagined this care paradigm. Our program allows patients to complete engaging, compassionate, and life-saving therapy from home, virtually.
Who are we?
Carda is a team of clinicians, mathematicians, repeat entrepreneurs, and engineers. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and personal experience with cardiac rehab.
Who are you?
You are motivated by the prospect of working at a fast-growing start-up. You are excited about the details but able to connect them back to bigger company goals. You are passionate about enabling others to do their jobs better and more efficiently — in this case expanding access to life-changing therapies. If you exhibit one characteristic above all others it is that of ownership. It personally bothers you when processes don’t work and you do everything in your power to prevent this from happening. You are a great collaborator and communicator who has experience both managing teams and working across teams to implement key initiatives. You are able to complete tasks and implement processes in ⅓ of the time of a peer.
What will you do?
As our Clinical Assistant, you will be the face of Carda Health guiding our patients through their first clinical touch points with us. You will own and improve processes to drive patient engagement, experience, and satisfaction across our clinical program. You will be a crucial member of our small team working collaboratively with members of our leadership team to make Carda Health’s clinical product a model for other companies. We are looking for someone who is passionate about patient care and excited to jump in and make an impact. This role will work within our multidisciplinary clinical team, growth, and revenue cycle management teams to ensure patients have a delightful experience with us and thereby helping Carda transform patient’s lives!
In a little more detail:
As our Clinical Assistant you will:
- Receive & direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update records, ensure all forms and consents are completed by patients, and own collection of co-payments, etc.
- Check-out patients, assist with referral processing, and arrange follow-up services
- Interview patients to maintain their medical history
- Prepare patients for examination, take and record vitals, record patients’ health history, deliver screening questionnaires
- Update patient accounts
- Keeps supplies ready by inventorying stock, placing orders, verifying receipt
- Maintain knowledge of and compliance with all organizational policies, procedures and standards
- Actively participate in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
- Perform other tasks as assigned
What we look for:
- Prior administrative and/or clinical experience in healthcare
- High school diploma or GED required; completion of an accredited medical assistance certification program preferred
- Excellent interpersonal skills
- Customer service oriented
- Identifies, investigates, and resolves users problems with remote software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding initial app access, connectivity, and similar concerns
- Strong attention to detail
- Highly organized
- Highly collaborative and excellent written and oral communication skills. It is imperative you are able to clearly and effectively interact with members of our team in a remote
- environment
- Knowledge of patient care and procedures
- Must be able to maintain confidentiality at all times
Nice to haves:
2+ year prior cardiac or pulmonary or rehabilitation experience
Completion of accredited certified medical assistant program
Bilingual - English/Spanish